Refund policy

Effective date: August 15, 2026

LuxeDeVie, LLC (“LuxeDeVie,” “we,” “us,” or “our”) wants every purchase to feel considered and confident. This Return & Refund Policy applies to eligible purchases made directly through LuxeDeVie.com. Purchases made through another retailer or marketplace are governed by that seller’s return policy.

30-Day Return Window

To request a return, contact LuxeDeVie Client Care within 30 calendar days after the carrier records your order as delivered. Approved returns must be shipped within 14 calendar days after return authorization is issued.

All returns require prior authorization. Please do not send products back without contacting us first, as unauthorized returns may not be accepted or refunded.

The SENOVA™ 30-Day Satisfaction Guarantee

We invite you to experience SENOVA™ as directed for up to 30 days after delivery. If it is not the right fit for your ritual, contact our Client Care team within the 30-day return window to request a return.

  • Up to one SENOVA™ bottle from the qualifying order may be opened and used.
  • Any additional SENOVA™ bottles from the same order must remain unopened, unused, and in their original packaging.
  • The satisfaction guarantee applies only to SENOVA™ purchased directly from LuxeDeVie.com.
  • The guarantee concerns product satisfaction and does not promise a particular cosmetic result. Individual results may vary.

Collections, Bundles, and Complimentary Gifts

LuxeDeVie collections and bundles are priced as complete offers. To receive a full refund for a collection or bundle, all purchased products and all complimentary gifts included with the order must be returned.

  • Complimentary gifts must be unused, undamaged, and returned with their original packaging and accessories.
  • If a complimentary gift is not returned, or is returned used, damaged, or incomplete, its stated retail value at the time of purchase may be deducted from the refund, up to the amount otherwise refundable.
  • Collections and bundles must generally be returned as complete sets. Partial returns are not accepted unless LuxeDeVie provides written authorization or an item arrived damaged, defective, or incorrect.
  • Complimentary gifts have no cash value and cannot be returned independently for a refund or credit.

Other Skincare and Personal-Care Products

Except for the qualifying SENOVA™ satisfaction-guarantee return described above, skincare, cosmetic, and personal-care products must be unopened, unused, and in their original sealed packaging to qualify for a return. Products that have been opened, sampled, altered, or used cannot be returned for preference or change-of-mind reasons.

Beauty Devices and Accessories

For health and hygiene reasons, beauty devices must be unused and returned in their original packaging with all components, charging accessories, inserts, manuals, and protective materials. Accessories must be unused, unwashed, undamaged, and complete. Used devices are not eligible for a preference-based return but remain eligible for review if they arrived damaged, defective, or incorrect.

Items That Cannot Be Returned

The following items are not eligible for return unless required by applicable law:

  • Gift cards;
  • Products identified as final sale, clearance, or nonreturnable before purchase;
  • Personalized, customized, or made-to-order products;
  • Opened or used skincare and personal-care products other than a qualifying SENOVA™ return;
  • Used beauty devices or accessories;
  • Complimentary gifts returned independently from their qualifying order;
  • Items not purchased directly from LuxeDeVie.com; and
  • Returns requested outside the applicable return window or shipped without authorization.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery. If an item arrives damaged, appears defective, or is not the item you ordered, contact Client Care within seven calendar days of delivery. Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping carton when applicable.

After reviewing the claim, LuxeDeVie may provide a replacement, exchange, refund, or other appropriate resolution. When LuxeDeVie confirms that an item was damaged, defective, or incorrectly shipped, LuxeDeVie will cover the authorized return-shipping cost.

How to Request a Return

  1. Email myorder@luxedevie.com with your order number, the item or collection you wish to return, and the reason for the request.
  2. Include photographs when reporting damage, defects, missing components, or an incorrect item.
  3. Wait for written authorization and return instructions before shipping anything.
  4. Pack the authorized return securely and include all required products, gifts, components, and packaging.
  5. Use a trackable shipping service and retain the tracking receipt until the return is completed.

The return address will be provided with the authorization instructions. Please do not send returns to an address shown on a shipping label, invoice, website, or package unless Client Care specifically instructs you to do so.

Return Shipping and Fees

  • LuxeDeVie provides complimentary return shipping for all approved returns, including preference-based returns and returns made under the SENOVA™ 30-Day Satisfaction Guarantee. Once a return is authorized, LuxeDeVie will provide a prepaid return-shipping label and return instructions.
  • LuxeDeVie does not charge a restocking fee for an approved return.
  • Original expedited-shipping charges are nonrefundable.
  • Returns must be sent using the prepaid label and authorized return address provided by LuxeDeVie. LuxeDeVie is not responsible for packages sent using an alternative shipping method or delivered to an unauthorized address.

Refunds

After an authorized return is received, LuxeDeVie will inspect the products and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Refund amounts are based on the amount actually paid for the eligible returned merchandise after discounts, promotional credits, approved deductions, and any nonrefundable charges.

We aim to process approved refunds within five business days after inspection. Your bank, card issuer, or payment provider may require an additional five to ten business days to post the credit to your account. Processing times outside LuxeDeVie are not within our control.

Exchanges

Exchanges are subject to product availability and return eligibility. Contact Client Care before returning an item. Depending on the circumstances, we may arrange an exchange or ask you to return the eligible item for a refund and place a new order. Any price difference or additional shipping charge will be communicated before the exchange is completed.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will make a reasonable effort to accommodate the request, but cancellation is not guaranteed once an order has entered processing or has been transferred to the carrier. After shipment, the applicable return terms will apply.

Purchases From Marketplaces or Other Retailers

Products purchased through Amazon, Walmart Marketplace, or another authorized or unauthorized seller must be returned through the original seller and are subject to that seller’s policies, procedures, and deadlines. LuxeDeVie.com cannot issue refunds for purchases processed by another seller.

Return Abuse and Fraud

LuxeDeVie reserves the right to decline a return, refund, exchange, or satisfaction-guarantee claim when there is evidence of fraud, abuse, repeated misuse of promotional offers, alteration of products, excessive or intentional damage, or a material violation of this Policy. This provision does not limit any rights available under applicable law.

Contact LuxeDeVie Client Care

Email: myorder@luxedevie.com
Telephone: (844) 655-4651

Nothing in this Return & Refund Policy limits any non-waivable consumer rights or remedies available under applicable law.